NexMetro is an innovative real estate developer that is revolutionizing how consumers think about housing. We are seeking an IS Support Technician. The IS Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, software, and network infrastructure. This role plays a critical part in maintaining the company's IS operations, ensuring minimal disruptions to business processes, and supporting end-users with troubleshooting and problem resolution. The ideal candidate is customer service-oriented, possesses strong technical skills, and thrives in a fast-paced, collaborative environment.
Established in 2012, NexMetro is one of the largest developers of purpose-built rental home communities (Build-to-Rent) in the Sunbelt. Built under our award-winning Avilla Homes brand, our Class A developments are strategically located in submarkets of large, growing metropolitan areas. NexMetro brings an innovative leased home lifestyle to renters by blending carefree living with the privacy of a luxury single-family home. We have redefined traditional multifamily living with more than 60 projects and 10,000 homes completed or under development across the nation. Just as we’ve reimagined housing for our residents, we are equally committed to creating an inclusive and diverse workplace where every team member is valued and supported. We strive to foster a work environment where you feel welcomed, valued, supported and empowered, with equal access to opportunities for growth and success. Your voice matters here, and we encourage open communication and transparency, allowing for the exchange of ideas and collaboration. Together, we foster a supportive workplace, a community where every individual feels connected and inspired to thrive. We are an entrepreneurial company with a strong, passionate company culture, and we are seeking team members with a similar mindset.
Summary of Responsibilities:
End-User Support
- Provide technical assistance to employees by troubleshooting hardware, software, and network-related issues.
- Respond to support requests via phone, email, or help desk ticketing system, prioritizing and escalating issues as needed.
- Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals.
- Assist employees with software installations, updates, and troubleshooting.
- Conduct basic training and user guidance on IS tools and best practices.
Hardware & Software Maintenance
- Install, upgrade, and maintain operating systems, business applications, and security updates.
- Perform routine hardware and software maintenance, including patches, backups, and system monitoring.
- Manage and maintain an inventory of IS assets, including hardware, software licenses, and accessories.
- Ensure compliance with IS policies and best practices related to security and data integrity.
Network & System Administration
- Support basic network troubleshooting, including Wi-Fi connectivity, VPN access, and printer configurations.
- Assist in managing Active Directory accounts, email configurations, and user permissions.
- Collaborate with the IS team to monitor network performance and escalate complex network issues to senior IS personnel.
- Help maintain IS infrastructure, including server rooms, cabling, and network devices.
Security & Compliance
- Assist in enforcing IS security policies, including password management, multi-factor authentication, and endpoint security.
- Educate users on cybersecurity awareness and best practices.
- Participate in periodic audits, compliance reviews, and documentation updates to meet regulatory requirements.
Project Support & Continuous Improvement
- Participate in IS projects such as hardware rollouts, software upgrades, and process automation initiatives.
- Provide input on IS improvements and contribute to developing knowledge base documentation.
- Collaborate with other departments to support technology adoption and efficiency improvements.
Work Environment & Conditions
- Hybrid work environment.
- May involve lifting and moving IS equipment (up to 50 lbs).
- Ability to work flexible hours, including occasional after-hours support for critical issues.
Summary of Ideal Qualifications:
- Associate’s degree in IS, Computer Science, or a related field (or equivalent experience).
- 1–3 years of experience in IS support or help desk roles.
- Strong troubleshooting skills for Windows, macOS, and/or Linux operating systems.
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and collaboration tools.
- Familiarity with networking concepts (TCP/IP, DHCP, DNS, VPN).
- Basic understanding of IS security principles and endpoint protection.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with IS ticketing systems (e.g., JitBit, ServiceNow, Jira, Zendesk).
- Basic scripting or automation experience (PowerShell, Bash, or Python).
- Knowledge of cloud-based services (Azure, AWS).
- Experience supporting VoIP phone systems and video conferencing tools.